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Product Support Engineer 4

ID:  482
Function:  Engineering
Location: 

North Reading, MA, US


Organization & Role

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.

Responsibilities
  • Work with software and hardware engineering on field and factory issues
  • Organize, schedule and project manage field upgrades
  • Support system install requirements
  • work with install coordinator regarding required tools, resources, etc..
  • Involvement in new products
  • Participate in new product team meetings
  • Work with design engineering to design in serviceability
  • Develop support documentation
  • Manage documentation resources including Teradyne Cebu resource
  • Manage training to Teradyne field service engineers
  • Work on Field Replaceable Unit (FRU) strategy
  • Monitor system and new product reliability
  • Generate reliability reports based on field issues
  • Assist with determining root cause for increase/decrease in system up time
  • Travel expectations are less than 20% of work requirements
Basic Qualifications & Skills
  • Excellent verbal and written communications; personal computer proficiency.
  • Ability to work with limited supervision and with cross-functional teams.
  • Must be self-motivated, team oriented, and “hands-on” .
  • Develop documentation for field procedures.
  • Technical Project Management experience a plus
Education
  • Experience with Hard Disk or Semiconductor testing desired.
  • Degree preferred: Bachelors of Science MFG/ME, Electromechanical
  • 3-5 years experience

 

#LI-ACTER


Nearest Major Market: Boston

Job Segment: Engineer, Design Engineer, Testing, Project Manager, Hardware Engineer, Engineering, Technology

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